Welcome to Crystal Infosystems

Services
Printer Fleet Management
Printer Service
Online Service Request
Supplies
Core Products
Online Ordering
 

Crystal Infosystems Partners: Xerox, HP, Lexmark, Brother

Your electronic support request will be routed instantly to our staff of service technicians. You will receive a reply within 24 hours. (For urgent, mission critical requests you may also call (631) 501-0810 x310)
Name
Email address
Enter your phone - you'll enter information for the end user later
Company Name
Make sure this is the address where we can find the printer. If you have a separate billing address, we likely have it on file. If you are worried we don't, feel free to add it to the special comments section at the bottom of the form. 
Address 2
Floor, Dept.
City
Just enter the two letter code to save time - like "NY" or "CA" 
ZIP
If you have any special information, like, "call Joe to get an ID badge" or, "the best entrance is on Alexander St.", please give us this information. The sooner the technician finds you, the sooner your printer will be fixed. 
Enter the number for the person on-site who initiated the support request and who will be available to talk to the technician about the problem. Don't enter your personal phone number here - unless you and this person are the same.  
Printer Model
Don't have this information? Don't worry. Just enter it if it's essential for us to find the printer, or if it's required by your support contract with Crystal Infosystems. 
Is device currently working?
Primary Symptom
Secondary Symptom
Any Additional Details
Your reference/PO number
Billing Type
Billing Contact (if other)
Comments